Papa John's Voice Ordering Test Report

2026-02-18 11:54:58  |  Duration: 1m 47s
FAILED
Score: 0/100

Test Configuration

Personadefault
Scenario—
MicrophoneMacBook Pro Microphone

Test Phases

✅
Phase 1: Navigation to Voice Agent
passed
✅
Phase 2: AI Customer Conversation
passed
❌
Phase 3: Order Verification
failed

Order Verification

0
Order verification failed
Matched: 0  |  Missing: 1  |  Extra: 0
StatusItem
Missing2 Large Pepperoni Pizza
Reasoning: Order Details tab could not be opened — item verification skipped.

Conversation Transcript (10 turns)

Voice Agent
What can I get for you today?
Ravi (AI Customer)
I'd like to place an order, please.
Voice Agent
Certainly, Ravi, what would you like to order?
Ravi (AI Customer)
I'd like to order a large pepperoni pizza.
Voice Agent
Excellent choice, Robbie. Anything else?
Ravi (AI Customer)
Actually, my name is not Robbie, it's Ravi, and that's all for now.
Voice Agent
We've applied the best available deals for your order. Would you like to finalize your order?
Ravi (AI Customer)
Yes, I'd like to finalize my order.
Voice Agent
Would you like to pay with the credit card ending in 007?
Ravi (AI Customer)
Yes, the CVV is 358.

Screenshots (9)

Step 1: App Launched
Step 1: App Launched
Step 2: Voice Order Button Visible
Step 2: Voice Order Button Visible
Step 3: Voice Agent Screen
Step 3: Voice Agent Screen
Step 4: After Arrow Click
Step 4: After Arrow Click
Step 6: Voice Agent Verified
Step 6: Voice Agent Verified
Order Complete
Order Complete
Order Overview Tab
Order Overview Tab
Order Details Tab
Order Details Tab
Cart Screen
Cart Screen
Generated by pizza-voice-test  |  2026-02-18 11:56:45